The website you are visiting is a Platform (online store) with online address www.customcarstidio.com administrated by CUSTOMCARSTUDIO (hereinafter CUSTOMCARSTUDIO or the COMPANY).  

Your privacy is a priority for CUSTOMCARSTUDIO and we strictly comply with the data protection legislation. This Policy aims to provide the users and visitors of www.customcarstidio.com with more information about the data protection principles , our responsibility as personal data controller and the measures we have implemented in order to avoid unauthorized use of your data without your knowledge or processing of your data without you being able to object or withdraw your consent.  

This Policy is subject to change over time as a result of the progress of the personal data protection legislation and as reflection of the commitment of CUSTOMCARSTUDIO to improve and streamline its practices with the latest developments in this field. CUSTOMCARSTUDIO strictly applies the relevant provisions in the field of personal data protection during all personal data processing activities performed through the Platform. 

This Privacy Policy shall apply only to www.customcarstidio.com, but not to the individual pages and websites of third parties, to which you may be redirected or which you may otherwise access  from www.customcarstidio.com. In such cases CUSTOMCARSTUDIO does not have control over the data processing by third parties and cannot guarantee the protection and integrity of your personal data.

This Policy was approved and enters into force on 17.10.2023, and regulates the personal data processing through www.customcarstidio.com

You may contact CUSTOMCARSTUDIO regarding any doubts related to the application of this Policy or the exercising of your rights via email at: contact@customcarstidio.com. 

Please read carefully this Privacy Policy, and should you have any questions, do not hesitate to contact us using one of the methods described below.

“Personal Data” – means any information relating to you – the visitor/user of our website or software application that independently or in combination with other information may help us recognize your identity or link your user behavior with a specific device, out of which you are visiting our website.

“Personal Data Subject” – means you, the natural person-visitor and/or user of the Platform www.customcarstidio.com. 

“Personal Data Processing” – means any operation we perform or may perform with your personal data including, but not limited to, its collection, analysis, storage, destruction, etc.

“Personal Data Controller” – CUSTOMCARSTUDIO. We determine the purpose of the processing of your data, based on one of the grounds thereof envisioned by law; we determine also the means of such processing – i.e. the technical infrastructure and applications used to perform the processing.

– With regards to orders placed through the Platform (online store) we collect client data, which includes data related to the purchase of goods and/or services, like for example your name, invoicing address, delivery address, email address, other contact data (phone number) and other.  

– The information collected may include data about your supplier, operational system, type of browser, domain name, your computer IP address (or another electronic device for Internet connection), time of visit to the webpage, the webpage, from which you were redirected through a link to the webpage of CUSTOMCARSTUDIO, the webpages you searched for and time and date of the search; 

– When using the contact form on the website the Data Controller collect the names, phone number and email address of the user, as well as additional information, which the user may wish to provide.  

– With regards to submitted complaints, applications, demands, requests, and alerts (incl. such with free text), the Data Controller may collect non-structured information contained in the relevant claims, applications, demands, requests and alerts, as well as information related to the results from their processing;- With regards to subscription to receive news and other marketing notices about promotions, events and other up-to-date informationrelated to CUSTOMCARSTUDIO activities: email address of the subscriber;

– “Cookies”: The functioning of the Website requires the use of “cookies“. You may set up your browser to refuse all or some cookies, or to warn you when the webpages place or have access to cookies. If you deactivate or refuse the cookies, please bear in mind that some parts of the present page may become inaccessible or may not function properly.

– With regards to any message you send us by email or using the communication form on our website or in another way: Your names, contact address, email address and other data specified by you, necessary in order to communicate with you. 

– Other data: CUSTOMCARSTUDIO may also process other data referring to you if you voluntarily provide such data by filling out the relevant electronic forms in the Platform, adding preferences, setups, etc.

When you have the option to choose whether to share your personal data with us, you may always choose not to share them. 

If you object to the processing of your personal data by us, we shall honor your request in compliance with our legal obligations. However, as a consequence of your objection  we may not be able to process your data for the purposes described below. This may mean that it is impossible for you to use the services and products offered by us if you fail to provide us with personal information about yourself, or in case that after you have provided your information you object against its processing. In particular, please note that if you fail to provide the personal data necessary for  the contract between us, we may not be able to fulfill our contractual obligations (to provide you products or services). If you do not provide us with the requested information, we may be forced to cancel the product ordered by you in which case we will duly inform you.

–  In order to enter into a sales contract and to perform the delivery of the goods and/or services ordered by you, as well as for accounting purposes as legally required. 

– For communication with the users – data subjects and in order to send informative messages;

– For response and management of alerts, complaints, requests for exercise of rights and other similar issues;

– In order to keep logs of electronic declarations;

– For other activities with regards to the performance of our legal obligations related to the provision of information to competent public and judicial authorities and for cooperation with the competent bodies in case of inspections; 

– In order to ensure the normal functioning and use of the Website by the data subjects and by third parties, including for the purposes of the Website maintenance and  administration, to prevent cyber attacks and other malicious activity;

– For design, development and improvement of the Website functionality;

– On the grounds of the legitimate interest of CUSTOMCARSTUDIO, including in case of litigation procedure and for the purpose of supporting the other visitors of the Website for the defense and protection of their rights and legal interests; 

– For quality management and control of the services provided by CUSTOMCARSTUDIO; 

– In order to send marketing and advertising messages concerning products, services, special offers, packages, events and other similar;

– For research and feedback regarding the quality of services;

– In order to send information bulletins;

– For other purposes, for which a specific consent was granted by the data subject.

CUSTOMCARSTUDIO shall use your personal data for the purposes, for which they were collected, unless it was reasonably estimated that the same must be used also for another purpose compatible with the initial one.  

In case it is necessary to use your personal data for a purpose, which is incompatible with the initial purpose for which they we collected, CUSTOMCARSTUDIO will duly inform you and will explain to you the legal basis that allows for this data to be used also for this new purpose.

CUSTOMCARSTUDIO processes your personal data on the grounds specified in Art. 6 of the General Data Protection Regulation, as follows: 

– For the performance of a contract concluded between us and/or to take steps upon your request for concluding such contract;

– For compliance with legal obligation;

– For the purposes of our legitimate interest;

– Based on your consent. 

When you fill out our Contact Form – we process your personal data based on your consent and in order to answer your specific request. 

In case you become part of the inner circle of CUSTOMCARSTUDIO by subscribing for news and marketing message, we process your data based on a freely given, specific, informed and unambiguous consent to process your data for the purposes of receiving information bulletins about our products and services.

You may at any time withdraw your consent, after which CUSTOMCARSTUDIO will not send you information materials unless you expressly provide your consent by entering once again your Email address into the form. You may withdraw your consent by following the link in the received Email or at contact@customcarstidio.com

When your consent was not requested and given for the purpose of a specific processing, or the processing is not strictly necessary for the performance of the service requested by you, we, most probably, process your data on grounds our legitimate interest or such of a third person, provided that it would not damage or would insignificantly affect your right to personal data privacy. Such evaluation will always be documented by us and will follow certain criteria and argumentation. 

As a general rule, CUSTOMCARSTUDIO stores the personal data only for the period, for which they are necessary in order to fulfill the purposes, for which they were collected, including also to comply with the legal requirements. 

In the case of pending legal proceedings, which require the storage of the data and/or in case of a request by a competent public authority, it is possible to keep the data for a longer period than the ones indicated until the end of the dispute or proceedings before all instances. The abovementioned periods may be subject to change in case a different storage period is established in the applicable legislation.

It is possible for CUSTOMCARSTUDIO to share your personal data with the following categories of third persons:

– Tax authorities and other public bodies and institutions in the case of inspection;

– Service providers: e.g. IT and system support;

– Intermediaries for the performance of the contract: courier firms and postal services suppliers;

– Professional advisers: e.g. accountants, lawyers, bankers, auditors, insurers, etc. 

– Courts, arbitration courts, Commission for Consumer Protection, Commission for Personal Data Protection and other, in case of a legal dispute or inspection;

– External marketing services consultant. 

CUSTOMCARSTUDIO requires all third parties to respect the  security of your personal data and to process them according to the applicable law. CUSTOMCARSTUDIO does not permit the third parties – service providers to use your data for their own purposes, but only for the specific purposes of and according to the instructions of the CUSTOMCARSTUDIO.  

CUSTOMCARSTUDIO does not transfer your personal data outside the European Economic Area, i.е. the data is not transferred to countries, which do not provide a level of personal data protection equivalent to the provided by the Bulgarian legislation.   

CUSTOMCARSTUDIO, may provide your personal data to third parties, who will process the data according to our instructions or pursuant to the law, if necessary.

CUSTOMCARSTUDIO implements the necessary measures to protect the personal data from accidental loss or unwarranted access, use, change or disclosure. Also, the access to personal data in the Company is limited to those employees, subcontractors and other third parties, who need this access for the purposes of their activity and for the performance of their duties. They will process your data only according to the instructions given by CUSTOMCARSTUDIO. Furthermore, they are under the obligation to keep the confidentiality of your data.

Art. 18. The Data Subject shall have the right to object, on grounds relating to his/her particular situation, at any time to processing of personal data concerning him/her, including profiling within the meaning of the Regulation, based on public interest, exercise of official authority and the legitimate interests of CUSTOMCARSTUDIO or a third party. In these cases, CUSTOMCARSTUDIO shall no longer process the personal data unless it demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the Data Subject or where necessary for establishing, exercising or defending legal claims.

Art. 19. (1) The Data Subject may exercise his/her personal data protection rights by personally submitting a written request at the address specified in Art. 23 of this Policy or by sending a notary certified request by post.

(2)The request under Para 1 may also be exercised via electronic means, and for this purpose the same shall be signed by the Data Subject with a qualified electronic signature within the meaning of the Electronic Document and Electronic Certification Services Act and Art. 3 (12) of Regulation (EU) No 910/2014 of the European Parliament and of the Council of 23 July 2014 on electronic identification and trust services for electronic transactions in the internal market and repealing Directive 1999/93/EC; which is to be sent to CUSTOMCARSTUDIO at the electronic address referred to in Art. 23 of this Policy.

(3)The Data Subject may exercise the rights relating to his/her personal data either personally or through an explicitly authorised person (with a power of attorney certified by a notary).

(4)Part of the rights may also be exercised through the functionalities available on the Website.

The page hosting the Platform of CUSTOMCARSTUDIO may contain links to other webpages and applications of third parties. Clicking on these links may enable these third parties to collect or share data about you. CUSTOMCARSTUDIO has no control over these web pages and bears no responsibility for their policies with respect to data protection. Therefore, it is recommended that you read very carefully their policies.  

In the cases when grounds for the personal data processing of a data subject are its express consent and this processing is related to the direct offering of information society services to a data subject aged under 18 years, by using these services he undertakes to provide valid consent in accordance with applicable law.

According to he applicable data protection legislation you have the following rights: 

1. Right to access, including right to a copy of the processed data:

At any time, you have the right to request information regarding the personal data, which we store about you. You may contact us and request your data which will be provided to you upon written request and identification;

2. Right to rectification of inaccurate personal data:

You have the right to request rectification of your personal data if they are inaccurate, including completing incomplete personal data. This you may do through your profile and by sending a written request to us.

3. Right to erasure (“Right to be forgotten“) in the following cases:

– the processing is no longer necessary;

– the consent was withdrawn, when the processing is based on consent;

– the data have been unlawfully processed;

– the personal data have to be erased for compliance with a legal obligation;

The right to be forgotten is not an absolute right and it may not be honored in the cases provided by law or if you fail to identify yourself.

4. Right to restriction of processing, when:

– the accuracy of data is contested for the period needed for their accuracy to be verified;

– the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead; 

– the data is required for the establishment, exercise or defense of your legal claims; 

– you objected to the processing pending the verification whether  the legitimate grounds of the controller override yours.

In the case of rectification, erasure or restricting of processing, we shall notify each recipient, to which the personal data were disclosed, unless this proves impossible or involves disproportionate effort.

5. Right to portability of machine-readable data:

If your personal data are processed by automated means based on your consent or for the purpose of performing our contractual relations, you have the right to request that we provide your personal data in machine-readable format for their transfer to another data Controller.

6. Your right to object against the processing:

You have the right to object against the processing of your personal data based on the legitimate interest of the Data Controller or a third party. The Data Controller shall no longer process your personal data unless it is demonstrated that compelling legitimate grounds exist thereof, which override you interests and rights, or for the establishment, exercise or defense of  legal claims.

7. Right to file a complaint before a supervising authority: 

If you believe that we are infringing the applicable legislation please do not hesitate to contact us in order to clarify any issue.

In the case of any disputes the applicable law shall be the law of the Europeran Union.

 Any disputes between CUSTOMCARSTUDIO and the users of www.customcarstudio.com with respect to personal data may be resolved by negotiations between the parties. In the rather unlikely case of a legal dispute, it must be referred to the Commission for Personal Data Protection or directly to the competent court in the city of Sofia.

Various circumstances may impose periodical changes and improvements to the current Privacy Policy. The changes shall enter into force after their publication at www.customcarstudio.com. When visiting the webpage after the change in the Policy, you shall be bound by the new Privacy Policy.

For additional information, as well as with respect to exercising your rights you may reach us at the following contact information: 

E-mail: contact@customcarstudio.com